Zagat Outtakes for 2009

Zagat is a company that does lots of "customer satisfaction" surveys for all kinds of industries. You've probably seen a "Zagat Rated" sign in a restaurant or two. Well, Zagat also rates the Airline Industry.

When it comes to these surveys, most people want to talk about who ranked where and in what category. I'm more interested in the "outtakes." Our billions and billions of passengers do have a lot to say, and some of them, find some very colorful ways to say it. Here are some outtakes from the 2009 Zagat Airline Survey.

"Treats occasional fliers like dirt, and treats frequent fliers like a better class of dirt."

"Basks in its adequacy."

"You have a better chance winning the lottery than trading in your miles for a flight."

"The only strongpoint is their website...because it is not human."

"Old worn-out birds staffed with old worn-out birds."

"Lining up to board, I couldn't tell if I was at the DMV or the draft board."

"I expected a coin slot for the toilet."

"Spectacularly unspectacular."

"Another contender for the highly prized 'Passengers Come Last' award."

"The miracle airline…23 wheelchair passengers pre-boarded but only four need them after landing."

"If there was any less legroom, I’d have to check my legs."

"At least you don’t have to pay extra to have your luggage delayed."

"The way they have synthesized all the bad things about airline travel is practically performance art."

"At least cattle are put out of their misery at the end of their trip."

"For peanuts and nothing but peanuts, this is your airline."

"They still serve bad airline food, so retro!"

"You're never #1, but at least you know it from the start."

"Cabin staff has been on duty since Sherman sacked Atlanta."

"Didn't know that candy bars qualified as a meal."

"Mean people like working here."

"Should I have to pay extra for my knees?"

"Planes are younger than the crew."

"The seat space makes an MRI seem spacious."



and my personal favorite......

"Asked why we didn't have blankets, the steward said, 'so they could give the executives bonuses.'"